Plus: First look at the AI Agent Orchestrator

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Welcome back! AI is evolving fast, and ServiceNow is rolling out exciting updates that are set to change the way we work. All this fuss about AI agents, and we’re finally getting a peek into how they work and are created.

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Say hello to real AI Agents | ServiceNow AI Agents launch event

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This edition, we’re covering:

✅The launch of AI Agent Studio, giving businesses a new way to build and deploy AI Agents

✅A first look at AI Agent Orchestrator and how it enables AI Agents to work together

✅How Agentic AI is moving beyond traditional automation to create intelligent digital workers

‍Missed our last newsletter on AI Agents? Read it here to catch up!

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AI Agent Studio – Build & Deploy AI Agents Without Code

 🚀Big news! ServiceNow has officially launched AI Agent Studio, making it easier than ever to create custom AI-powered workflows—without complex development work, just like you might build a flow in the flow designer.

What is AI Agent Studio?

AI Agent Studio is a low-code/no-code platform that allows teams to design, train, and deploy AI Agents for a variety of use cases.

How Does It Work?

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✔️Pre-built AI Agents – Get started with AI-powered assistants for IT, HR, and customer service.

✔️Customizable Workflows – Modify AI Agents to fit your unique business processes.

✔️Multimodal AI – AI Agents can understand and process text, images, and even voice inputs.

✔️ Proactive Assistance – AI Agents can anticipate needs, automate workflows, and resolve issues before they escalate.

Press Release: AI Agent Studio is Now Live

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AI Agent Orchestrator – AI Agents That Work Together

We now have a first look at AI Agent Orchestrator, which enables AI Agents to collaborate intelligently.

What does AI Agent Orchestrator do?

Manages and coordinates multiple AI Agents for complex workflows

Assigns tasks dynamically based on urgency, workload, and priority

Optimizes resolution times by proactively identifying bottlenecks

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‍Read more: What Are AI Agents?

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The Rise of Agentic AI – A New Era of Automation

AI-powered automation is evolving beyond chatbots. Agentic AI introduces digital workers that can:

Independently complete tasks instead of just responding to commands

Make intelligent decisions based on context

Seamlessly collaborate with employees to boost productivity‍

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‍Deep dive: Agentic AI & The Future of Work

AI in Action: Real-World Use Cases

IT & Service Desks – AI Agents resolve tickets faster with automated recommendations.

HR & Employee Experience – AI Agents answer employee questions instantly and automate HR workflows.

Customer Service – AI-powered virtual agents handle FAQs, troubleshoot problems, and escalate issues efficiently.

Organizations using AI Agent Studio are already seeing major gains in productivity and efficiency.

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Pro Tip: Get the Most Out of AI Agents

Use AI Agent Studio to create tailored workflows for your team, similar to how you might create a workflwo in the platform today.

Train AI Agents with high-quality, structured data to improve accuracy, similar to how predictive intelligence can be leveraged on the platform today.

Leverage Agentic AI principles to make AI Agents smarter and more proactive. They learn over time. They really are like digital employees.

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What’s Next?

With AI Agent Studio, AI Agent Orchestrator, and Agentic AI, the future of work isn’t just automated—it’s intelligent. We’ll be covering new features, best practices, and real-world success stories in the coming months!

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Want to explore AI Agent Solutions further? Read the full press release here.

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Let us know how AI is transforming your workflows! Reply to this email or join the conversation in the SN Agents community.

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Until next time.

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Helpful Links:

• AI Agent Studio Announcement

• What Are AI Agents?

• Agentic AI & The Future of Work

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