Asset Assistant

Description

​

Asset Assistant is a GenAI-enhanced solution designed to improve the end-user experience related to IT hardware assets. Delivered through the Now Assist panel, it gives employees instant, conversational access to key asset information and lets them take action—like reporting issues or requesting replacements—without relying on help desk agents. This results in higher productivity, better self-service, and lower support costs.

Key features

​

The "Asset Assistant" solution is designed to significantly enhance the end-user experience related to their assigned IT hardware assets within ServiceNow. This solution addresses the common challenge users face in quickly accessing details about their assets (laptops, monitors, phones, etc.) and initiating related support or request actions efficiently. It aims to empower users with self-service capabilities for common asset-related tasks, reducing reliance on help desks and improving overall productivity. The primary audience for this solution includes employees (end-users) who are assigned IT hardware assets and need a conversational way to manage information and common processes related to those assets.