In ServiceNow, a business rule is a JavaScript code that executes when a database record is created, updated, deleted, or queried. Business rules are server-side logic that respond to database interactions, regardless of how the user accesses the record.
Business rules can perform a variety of actions, including:
-Changing field values on a form
-Displaying information messages to the user
-Changing values of child tasks based on changes to parent tasks
-Preventing users from accessing or modifying certain fields on a form
-Aborting the current database transaction
Sign up for the AI Agents launch event + learn about how RaptorDB is powering ServiceNow's AI features.
.png)
Discover how Now Assist in AI Search is revolutionizing the way we find information in ServiceNow—faster, smarter, and more intuitive than ever. Plus: Is this the end of catalog browsing as we know it?
.png)
See how Now Assist (Basically ChatGPT embedded into ServiceNow) can help you impress your boss!
.png)
ServiceNow gave us a sneak peek into how AI Agents will work on the platform... and while it’s a little eerie, it’s also incredibly exciting!
Stay ahead of ServiceNow AI trends. Join 1,000+ ServiceNow professionals getting weekly AI insights and implementation tips.
