Box document management AI agent

Name: Box Document Management AI Agent

What it Does: The Box Document Management AI Agent seamlessly integrates Box’s cloud content management with ServiceNow, allowing users to search, access, and manage Box documents directly within the ServiceNow platform. It automates document-related workflows, such as retrieving, sharing, and updating files, without leaving ServiceNow.

Why Use It: This agent eliminates the need to switch between platforms, reducing manual effort and minimizing the risk of errors when handling documents. ServiceNow users benefit from streamlined collaboration and improved compliance by keeping all document activities within a single, secure environment.

How it Saves Time: By automating document retrieval and management tasks, the agent reduces repetitive work and accelerates case resolution. Users can instantly locate and attach relevant files to tickets or requests, enabling faster decision-making and improved productivity. This efficiency frees up IT staff to focus on higher-value tasks rather than manual document handling.