Categorize ITSM incident AI agent

Name: Categorize ITSM incident AI agent

What it Does: The Categorize ITSM incident AI agent automatically analyzes and classifies incoming IT service management (ITSM) incidents within ServiceNow. It uses AI to assign the correct category and subcategory to each incident, ensuring accurate routing and prioritization.

Why Use It: This agent reduces manual effort and human error in incident categorization, leading to faster and more consistent incident handling. ServiceNow users benefit from improved workflow efficiency and more reliable reporting data.

How it Saves Time: By automating the categorization process, the agent eliminates the need for IT staff to review and classify each incident individually. This speeds up incident triage, shortens response times, and allows IT teams to focus on resolving issues rather than administrative tasks.