Email action and information AI agent

Name: Email action and information AI agent

What it Does: This agent automates the process of sending, managing, and retrieving information from emails directly within ServiceNow. It can compose, send, and track emails, as well as extract relevant data from email communications to support workflows.

Why Use It: ServiceNow users benefit from streamlined communication and reduced manual effort in handling email-related tasks. The agent helps ensure important information from emails is captured and acted upon, minimizing the risk of missed messages or delays.

How it Saves Time: By automating routine email actions and information extraction, the agent eliminates repetitive manual steps, such as copying data from emails into records. It enables faster response times and allows IT professionals to focus on higher-value tasks, improving overall productivity and service delivery.