Friendly fraud AI agent

Name: Friendly fraud AI agent ServiceNow AI agent

What it Does: The Friendly fraud AI agent in ServiceNow automatically detects and flags potential cases of friendly fraud by analyzing transaction patterns and user behavior. It leverages AI to distinguish between genuine customer disputes and fraudulent claims, streamlining the review process for service teams.

Why Use It: This agent helps ServiceNow users reduce financial losses from undetected friendly fraud and minimizes manual investigation efforts. By providing accurate, real-time insights, it empowers teams to make informed decisions and maintain customer trust.

How it Saves Time: The agent automates the initial fraud detection process, eliminating the need for time-consuming manual reviews of every transaction. It prioritizes high-risk cases for further investigation, allowing teams to focus on the most critical issues and resolve disputes faster. This leads to quicker case resolution and improved operational efficiency.