Informational queries AI agent

Name: Informational queries AI agent

What it Does: The Informational queries AI agent provides quick, accurate answers to user questions by searching and summarizing relevant information from ServiceNow’s knowledge base and documentation. It is designed to handle a wide range of informational requests, from policy clarifications to process explanations.

Why Use It: This agent helps ServiceNow users find the information they need without having to manually search through multiple resources. It reduces the time spent looking for answers and ensures users receive consistent, reliable information.

How it Saves Time: By automating the process of information retrieval, the agent eliminates the need for users to browse through lengthy documents or wait for human assistance. It delivers instant responses, allowing IT professionals to resolve issues and make decisions faster, ultimately improving overall productivity.