Link major incident AI agent

Name: Link major incident AI agent

What it Does: The Link major incident AI agent automatically identifies and connects related major incidents within ServiceNow. It analyzes incident data to suggest links between similar or recurring issues, helping teams see the bigger picture and coordinate their response.

Why Use It: This agent helps ServiceNow users quickly recognize patterns across incidents, reducing duplicate work and improving incident management. By surfacing related incidents, it enables faster root cause analysis and more effective collaboration among IT teams.

How it Saves Time: The agent eliminates the need for manual searching and linking of incidents, streamlining the process of incident correlation. It automates repetitive tasks, allowing IT professionals to focus on resolving issues rather than administrative work. As a result, teams can respond to major incidents more efficiently and minimize service disruptions.