Microsoft Active Directory object manager

Name: Microsoft Active Directory Object Manager ServiceNow AI Agent

What it Does: This agent automates the management of Microsoft Active Directory (AD) objects directly from the ServiceNow platform. It enables users to create, update, disable, or delete AD user accounts and groups without leaving ServiceNow.

Why Use It: By integrating AD management into ServiceNow, users eliminate the need to switch between multiple tools, reducing manual errors and streamlining IT operations. It helps ServiceNow users maintain accurate and up-to-date directory information while ensuring compliance with organizational policies.

How it Saves Time: The agent automates routine AD tasks such as onboarding new employees, updating user permissions, and deactivating accounts, which traditionally require manual intervention. This reduces ticket resolution times and allows IT staff to focus on higher-value work. Bulk actions and workflow automation further accelerate user and group management, improving overall productivity.