Microsoft Entra ID user manager

Name: Microsoft Entra ID user manager ServiceNow AI agent

What it Does: This agent automates the management of Microsoft Entra ID (formerly Azure AD) user accounts directly from ServiceNow. It enables IT teams to create, update, and deactivate user profiles without leaving the ServiceNow platform.

Why Use It: By integrating Entra ID user management into ServiceNow, organizations reduce manual effort and minimize errors associated with switching between systems. It streamlines user lifecycle management, ensuring compliance and improving the overall user experience for ServiceNow users.

How it Saves Time: The agent eliminates repetitive tasks such as manual account provisioning and deactivation, allowing IT staff to focus on higher-value work. Automated workflows accelerate onboarding and offboarding processes, reducing turnaround times from hours to minutes. This leads to faster resolution of access requests and improved productivity across the organization.