Microsoft Exchange Online mail manager

Name: Microsoft Exchange Online mail manager ServiceNow AI agent

What it Does: This agent automates the management of Microsoft Exchange Online mailboxes directly from ServiceNow. It handles tasks such as creating, updating, and deactivating mailboxes, as well as managing permissions and troubleshooting common email issues.

Why Use It: ServiceNow users benefit from streamlined email administration without needing to switch between platforms. The agent reduces manual effort, minimizes errors, and ensures consistent application of organizational policies for mailbox management.

How it Saves Time: Routine tasks like mailbox provisioning, access changes, and issue resolution are completed automatically, eliminating the need for repetitive manual work. IT teams can focus on higher-value projects while the agent handles day-to-day email management. This leads to faster response times and improved productivity across the organization.