Microsoft OneDrive drive manager

Name: Microsoft OneDrive Drive Manager ServiceNow AI Agent

What it Does: This agent seamlessly connects ServiceNow with Microsoft OneDrive, allowing users to manage, access, and share OneDrive files directly from the ServiceNow platform. It automates common file operations such as uploading, downloading, and organizing documents within workflows.

Why Use It: By integrating OneDrive with ServiceNow, users eliminate the need to switch between platforms, reducing manual steps and minimizing errors. It streamlines document management for IT service requests, incidents, and knowledge articles, ensuring files are always accessible and up to date.

How it Saves Time: The agent automates repetitive file management tasks, such as attaching relevant documents to tickets or retrieving files for approvals, which speeds up resolution times. Users can quickly locate and share files without leaving ServiceNow, boosting productivity and enabling faster collaboration across teams.