Microsoft SharePoint Online file manager

Name: Microsoft SharePoint Online file manager ServiceNow AI agent

What it Does: This agent enables users to manage files and folders stored in Microsoft SharePoint Online directly from the ServiceNow platform. It allows users to upload, download, organize, and share documents without leaving their ServiceNow workspace.

Why Use It: By integrating SharePoint file management into ServiceNow, users can streamline their workflows and reduce the need to switch between multiple applications. This helps IT teams maintain better control over document access and ensures that important files are always accessible within their existing processes.

How it Saves Time: The agent automates routine file management tasks, such as searching for documents, updating file versions, and setting permissions, all from within ServiceNow. This reduces manual effort, minimizes context switching, and accelerates incident or request resolution by keeping all necessary files at users’ fingertips.