Off catalog agent

Name: Off catalog agent

What it Does: The Off catalog agent in ServiceNow AI automates the handling of requests for items or services that are not listed in the standard service catalog. It guides users through submitting off-catalog requests, collects necessary details, and routes them to the appropriate teams for review and fulfillment.

Why Use It: This agent streamlines the process for managing non-standard requests, reducing manual effort and ensuring requests are properly tracked. It helps ServiceNow users handle exceptions efficiently, minimizing delays and improving the overall service experience.

How it Saves Time: By automating data collection and routing, the Off catalog agent eliminates the need for back-and-forth emails or manual ticket creation. It accelerates approvals and fulfillment by ensuring all required information is captured upfront, allowing IT teams to focus on higher-value tasks. This results in faster resolution times and increased productivity for both requesters and support staff.