OT Knowledge generator

Name: OT Knowledge generator ServiceNow AI agent

What it Does: The OT Knowledge generator ServiceNow AI agent automatically creates and updates knowledge articles based on operational technology (OT) incidents, changes, and best practices. It leverages AI to extract relevant information from tickets and documentation, ensuring the knowledge base remains current and comprehensive.

Why Use It: This agent helps ServiceNow users maintain an up-to-date repository of OT knowledge without manual effort, reducing the risk of outdated or missing information. It streamlines knowledge management, making it easier for teams to resolve issues quickly and consistently.

How it Saves Time: By automating the creation and updating of knowledge articles, the agent eliminates repetitive manual tasks and reduces the time spent searching for solutions. It enables IT professionals to focus on higher-value work, while ensuring that accurate, actionable information is always available for troubleshooting and training.