Problem investigator

Name: Problem Investigator ServiceNow AI Agent

What it Does: The Problem Investigator ServiceNow AI Agent analyzes incident and problem records to identify root causes and recurring issues within IT environments. It leverages AI to detect patterns, suggest probable causes, and recommend next steps for resolution.

Why Use It: This agent helps ServiceNow users quickly pinpoint underlying problems that lead to repeated incidents, reducing guesswork and manual investigation. By providing actionable insights, it enables IT teams to address issues proactively and improve overall service reliability.

How it Saves Time: The agent automates the analysis of large volumes of incident data, eliminating the need for time-consuming manual reviews. It accelerates root cause identification and resolution, allowing IT professionals to focus on higher-value tasks and reduce service disruptions.