Security incident retrieval AI agent

Name: Security incident retrieval AI agent

What it Does: The Security incident retrieval AI agent automatically locates and presents relevant security incident records within ServiceNow based on user queries. It uses AI to understand natural language requests, making it easy to find specific incidents or related information without manual searching.

Why Use It: This agent streamlines the process of accessing security incident data, reducing the time and effort required to locate critical information. ServiceNow users benefit from faster incident response and improved decision-making by having immediate access to the details they need.

How it Saves Time: By automating the retrieval of incident records, the agent eliminates the need for manual searches and navigation through multiple screens. Users can simply ask for the information they need, allowing them to focus on resolving incidents rather than searching for data. This leads to quicker incident resolution and increased overall productivity for IT and security teams.