Twilio SMS text AI agent

Name: Twilio SMS Text AI Agent ServiceNow AI Agent

What it Does: This agent enables ServiceNow to send and receive SMS text messages through Twilio, allowing users to interact with ServiceNow workflows via text. It automates communication, notifications, and updates directly to users’ mobile devices.

Why Use It: ServiceNow users benefit from real-time, two-way communication without needing to log into the platform. It streamlines incident updates, approvals, and alerts, ensuring critical information reaches users wherever they are.

How it Saves Time: The agent reduces manual follow-ups by automating status updates and reminders through SMS. It accelerates response times for approvals and incident resolutions, and minimizes delays caused by missed emails or platform notifications. This leads to faster decision-making and improved service delivery.